IT Support Technician – Level 1 | Part Time

Qualifications:

• High school or equivalent (Preferred)
• Help desk: 6 years (Preferred)
• Windows: 4 years (Preferred)
• Desktop support: 3 years (Preferred)
• US work authorization (Preferred)

A day in the office looks like this:

• Answering incoming IT support calls via phone and IT Service Desk ticketing system
• Providing timely support to end users of PCs, Macs, iPhone® and Android® devices, and multiple business applications
• Identifying, investigating and remediating alerts as part of our network operations center team
• Assigning tasks and work requests; performing follow-ups as needed to ensure resolution
• Providing outstanding customer service under stress and time pressures
• Establishing and maintaining an excellent working relationship with end users
• Investigating and solving desktop and other systems-related issues
• Presenting information clearly and logically with the ability to explain technical issues in plain, non-technical language
• Recognizing high-priority issues and responding accordingly
• Assisting fellow team members and performing other duties as needed

The Ideal candidate:

• Must have excellent written and verbal communication, good documentation experience
• Deep understanding and familiarity with Microsoft desktop operating systems and productivity applications
• Experience with testing and troubleshooting PC’s
• Excellent customer relationship skills
• The ability to work with a small, highly agile team
• The ability to adapt to rapidly changing requirements and strategies
• Experience with ServiceNow is A PLUS!!
• Proficiency in MS OS: Windows 10, Office 365, Enterprise tools for OS deployment, software distribution, client setups for Applications.
• Troubleshooting and managing Microsoft Windows based environments
• Experience with Microsoft Office 365, Active Directory
• Experience with Imaging and Configuring PCs Solid networking knowledge (OSI network layers, TCP/IP)
• Troubleshoot skills and basic networking knowledge (OSI network layers, TCP/IP, DNS, DHTP)
• Excellent computer skills including Microsoft Word, Excel

Job Type: Full-time

Pay: $30.00 – $50.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Help desk: 3 years (Preferred)
• Windows: 3 years (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: Multiple Locations